San Diego auto insurance

Phoenix Body Shop Counters Steering with Charity Offering to Customers

01.01.70

LG Collision & Auto Body Repair, a three-store operation in Phoenix, Ariz., has created a special offer to customers designed to counter illegal insurer steering and also help out local charities.

The deal works like this: If a vehicle has sustained damage and it's not the customer's fault and no deductible is involved, LG will credit the customer with up to 10 percent of the original estimate or make a donation to the church or charity of their choice.

In the event the customer may be at fault, they may elect to pay their deductible, receive a rebate and/or determine if they would like to keep the savings and title or have the shop donate to their church or charity in their name.

As well as helping the community, LG feels this new program is a great way to educate consumers on their rights.

"Most people are unaware they don't have to go where the insurance company wants them to go," said LG Office Manager Claudia Esquivel. "The problem is that insurers steer their customers to direct-repair shops that don't offer this program or any benefits to their church, charity or customers. These direct-repair body shops are forbidden to share any profits. In this way, the insurance company keeps all discounts and concessions, and that's one of the reasons we offer these new benefits.

Source: BodyShop Business